Have a Quick Look at Our Frequently Asked Questions
Get Answers
Order processing typically requires 2-7 business days. Please note that orders are not processed or shipped on weekends or holidays.
During periods of high order volume, shipments may experience minor delays. We kindly request your patience and understanding should this occur, and we recommend allowing additional transit time for delivery.
In the event of a significant delay in the shipment of your order, we will proactively contact you via email or telephone to provide an updated delivery estimate.
Each customizecloset.com product is custom-made to your specifications. Due to the nature of our items, we are not legally obligated to accept returns or exchanges.
However, your satisfaction is our priority. If your order arrives damaged or does not match your order specifications, please contact us within 7 days of receipt at: hello(at)customizecloset.com
Please include your proof of purchase and clear photographs documenting the issue. We will gladly assess your case and determine the appropriate resolution, which may include a replacement or repair.Read our full. Returns and Refund Policy here
Please be advised that once an order has been submitted, it immediately enters our production workflow. As a result, modifications to the shipping address cannot be accommodated. This measure ensures efficient order processing and timely shipment.
Furthermore, our payment processing partner implements address verification as a security measure to prevent fraudulent activity.
Upon shipment of your order, you will receive a tracking link via email. This link will enable you to monitor the progress of your delivery. Should you have any questions or concerns regarding your order or its shipment, don’t hesitate to get in touch with our customer support team at hello(at)customizecloset.com
Please contact us via email: hello(at)customizecloset.com
Please be advised that once an order has been submitted, it immediately enters our production workflow. As a result, modifications to the shipping address cannot be accommodated. This measure ensures efficient order processing and timely shipment.
Also, our payment processing partner implements address verification as a security measure to prevent fraudulent activity.
We currently offer shipping to all countries. Except these: Iran, Syria, Crimea, North Korea, and Cuba.
With 10 production locations around the world from which we can despatch, our customer commitment is always to “ship as locally as possible.” Wherever you are in the world, your order will usually ship from one of our fulfilment centers closest to you.
